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What are Play Credits?
Play Credits have no monetary value and cannot be exchanged for anything of value. They cannot be purchased or transferred.
Do I need to confirm my email?
No email-confirmation step is required. Eligible registration creates your account immediately. Check the address carefully so password recovery can be associated with it.
Will a preview change my balance?
No. A preview presents illustrative recorded examples. It does not change credits, and its result is not a forecast of a playable round.
What if a request seems stuck?
Let the current presentation finish, then use the same saved retry action if it is available. Check your credit activity before starting again. Do not repeatedly submit a different action because a connection is slow.
When are daily Play Credits available?
Members can add 2,500 Play Credits once every 24 hours after their previous addition. The daily lantern shows your own saved availability, rather than a promotional countdown.
How do I take a break?
Visit Player Care. Signed-in members can set a session reminder or choose a protected pause. An exclusion cannot be shortened by signing in again or requesting a password reset.
Can I change my visual settings?
Yes. The light lens switches the atmosphere, while your room stores an Evening Seal, reminder and intention. Reduced-motion device settings always take priority over ambient animation.
Where can I get help?
Use the Support form and keep the private request reference. Never include passwords or payment information. You can read Terms, Privacy, Cookies and Player Care directly from the footer.