A message for the conservatory

A useful message

Choose the closest topic and describe what happened, the page you were using and any on-screen error. Include a reply address you control, but never send a password, reset link, identity document or payment details.

A successful submission saves a private request and gives you a reference. The reference page is available only to the session or account that created it. Saving a request is not a claim that an email has been delivered.

For an interrupted round

Check your credit activity and keep the original retry control when one is available. Mention the game's title and approximate time. A screenshot can help your description, but never include private credentials.

For a protected pause

Use Player Care's direct controls when you need play to stop. A support request is not a substitute for applying a pause or exclusion to your account.